Refund Policy

Hassle-Free Returns

At Canadian Neighbor Pharmacy, we want you to be completely satisfied with your purchase. That’s why we offer a risk-free return policy!

What can be returned?

You may return any unopened and unused item within 14 days of receiving your order for the following reasons:

  • Item was received damaged or defective
  • Incorrect item was shipped

Return Process

All returns must be authorized by Canadian Neighbor Pharmacy before you send them back. To initiate a return, please contact us through “Contact Us” or our Customer Support Ticket System.

Return Requirements

  • Returned items must be unopened, unused, and in original packaging with all accessories.
  • You will be provided with a Return Materials Authorization (RMA) number for your approved return.

Refunds and Exchanges

Once we receive and inspect your returned item, we will process your request according to your preference:

  • Exchange: We will exchange your item for the correct product, subject to availability.
  • Store Credit: We will issue store credit for the full purchase price of the returned item.
  • Refund: We will issue a full refund for the purchase price of the returned item, excluding any original shipping fees.

Important Information

  • We cannot accept returns for opened items or items returned more than 14 days after delivery.
  • We will reimburse return shipping costs if the error was ours (e.g., incorrect item shipped).

100% Money-Back Guarantee

We are confident you’ll be happy with your purchase from Canadian Neighbor Pharmacy. However, if you’re not completely satisfied with your unopened items, we offer a 100% money-back guarantee.

Contact Us

If you have any questions about our return policy, please don’t hesitate to contact us.